Agent’s Guide: Top 5 Things You Should Be Asking Your Title Company (But Probably Aren’t)
Hey, Agents, we need to talk. When was the last time you gave your title company a little side-eye and asked, Are you really doing everything you can for me? If the answer is “never” or “I didn’t know I should,” buckle up—we’re about to blow your mind.
Here’s the thing: not all title companies are created equal. Some barely scrape by on the basics, while others (ahem, PV Settlement) go above and beyond to make your life easier, your clients happier, and your deals seamless. But to get the most out of any title company, you’ve got to ask the right questions.
Here are the top 5 things you should be asking your title company—but probably aren’t (yet).
1. How Do You Communicate (And How Often)?
If your current title company’s communication style is basically ghosting between updates, that’s a problem. You need a partner who keeps you in the loop every step of the way, from the first phone call to the moment the keys are handed over.
What to look for:
Regular updates on your transactions.
Clear, proactive communication that keeps surprises (the bad kind) to a minimum.
A team that answers the phone when you call—because we all know real estate moves fast, and so do your questions.
2. Can You Handle Tight Deadlines Without Stressing Me Out?
Let’s face it—real estate doesn’t always play nice with timelines. Deals pop up, clients change plans, and somehow everything is always urgent. Your title company should be ready to roll with it, no excuses, no delays.
What to look for:
A proven track record of meeting deadlines without cutting corners.
The ability to expedite processes when time is tight.
A calm, collected team that thrives under pressure (like us).
3. What Makes You Different from Every Other Title Company?
Here’s where things get interesting. If your title company can’t give you a clear, confident answer to this question, that’s a major red flag. You deserve a partner who stands out for all the right reasons.
What to look for:
Unique tools or services that help you grow your business.
Local expertise that adds value to your deals.
A personality and culture that aligns with your own values and goals (because working with boring people is the worst).
4. How Do You Support Agents Beyond Closing?
Sure, the closing process is important, but a great title company does more than just shuffle paperwork. They should be helping you grow your business, build relationships, and shine in your market.
What to look for:
Marketing tools and resources you can use to attract more clients.
Educational opportunities to keep you informed and ahead of the game.
A team that celebrates your wins right along with you (and maybe throws a few cheeky jokes your way while they’re at it).
5. How Do You Handle Issues That Arise During the Closing Process?
Let’s be honest: hiccups happen. The real test of a title company is how they handle those “oh no” moments. You need a team that stays cool under pressure, solves problems quickly, and keeps the transaction on track.
What to look for:
A problem-solving mindset with a “no drama” attitude.
Clear communication when something goes sideways—and a plan to fix it fast.
A commitment to making sure your clients feel supported, no matter what.
The Bottom Line: Don’t Settle for ‘Good Enough’
If your title company isn’t checking all these boxes, it might be time for a change. At PV Settlement, we don’t just handle the details—we make your deals smoother, your clients happier, and your life a whole lot easier.
So, go ahead: ask us these questions. We love showing off how delightfully different we are. And if your current title company doesn’t measure up? Well, you know where to find us.
Your Next Steps
Want to see what makes us the ultimate partner for agents? Reach out today! Let’s set the foundation for your strongest year yet—together.
Because at PV Settlement, we’re not just about closings; we’re about making you the MVP of every deal.